{"id":3142,"date":"2021-03-26T18:24:23","date_gmt":"2021-03-26T21:24:23","guid":{"rendered":"https:\/\/exal.com.br\/hard-services-e-soft-services\/"},"modified":"2026-04-06T15:40:20","modified_gmt":"2026-04-06T18:40:20","slug":"hard-services-e-soft-services","status":"publish","type":"post","link":"https:\/\/pontoteste.com.br\/exal\/hard-services-e-soft-services\/","title":{"rendered":"Conhe\u00e7a as diferen\u00e7as entre hard services e soft services"},"content":{"rendered":"

Todo trabalho realizado em uma empresa pode ser dividido em atividade principal e em servi\u00e7os secund\u00e1rios. A primeira nada mais \u00e9 do que a opera\u00e7\u00e3o em si, a atividade que gera lucros, podendo ser a produ\u00e7\u00e3o ou a venda de bens e servi\u00e7os para terceiros.<\/p>\n

J\u00e1 os servi\u00e7os secund\u00e1rios s\u00e3o justamente o que n\u00f3s chamamos de facilities<\/em>, ou seja, servi\u00e7os que preservam a infraestrutura da empresa, desde a limpeza at\u00e9 a seguran\u00e7a do local.<\/p>\n

As atividades de facilities<\/em>, por sua vez, s\u00e3o classificadas em hard services<\/em> e soft services<\/em>. A seguir, n\u00f3s explicaremos detalhadamente qual \u00e9 a diferen\u00e7a entre esses dois tipos de servi\u00e7os e qual \u00e9 a import\u00e2ncia de cada um deles. Continue a leitura para saber mais!<\/p>\n

O que s\u00e3o hard services<\/em>?<\/h2>\n

Como o pr\u00f3prio nome j\u00e1 sugere, esses s\u00e3o os servi\u00e7os mais pesados e que est\u00e3o relacionados \u00e0 estrutura f\u00edsica da organiza\u00e7\u00e3o. Esse tipo costuma ser exigido por lei para garantir a integridade f\u00edsica e a seguran\u00e7a de todas as pessoas que trabalham nas instala\u00e7\u00f5es da empresa. Em outras palavras, os hard services<\/em> s\u00e3o todas as atividades que n\u00e3o podem ser interrompidas.<\/p>\n

Um bom exemplo s\u00e3o as manuten\u00e7\u00f5es de instala\u00e7\u00f5es el\u00e9tricas. Nesse caso, o profissional respons\u00e1vel por esse servi\u00e7o deve analisar a carga el\u00e9trica distribu\u00edda, a capacidade dos equipamentos, as condi\u00e7\u00f5es dos cabos, entre outros elementos. Tamb\u00e9m podemos citar outros exemplos de hard services<\/em>, como: climatiza\u00e7\u00e3o, ilumina\u00e7\u00e3o e manuten\u00e7\u00e3o de elevadores el\u00e9tricos.<\/p>\n

O que s\u00e3o soft services<\/em>?<\/h2>\n

Ao contr\u00e1rio dos hard services<\/em>, esse tipo de servi\u00e7o n\u00e3o \u00e9 obrigat\u00f3rio e, por isso, \u00e9 considerado como extra, pois o seu objetivo \u00e9 apenas oferecer mais conforto \u00e0s pessoas que frequentam as instala\u00e7\u00f5es. Os soft services<\/em> podem ser inclu\u00eddos ou removidos da lista de atividades secund\u00e1rias de acordo com as necessidades da organiza\u00e7\u00e3o.<\/p>\n

Eles costumam englobar os servi\u00e7os que n\u00e3o precisam seguir um guia do fabricante. \u00c9 recomendado que a empresa fa\u00e7a uma avalia\u00e7\u00e3o para detectar quais s\u00e3o as necessidades que precisam ser sanadas. Entre os soft services<\/em>, podemos citar: instala\u00e7\u00e3o de alarmes, gest\u00e3o de res\u00edduos, limpeza<\/a>, decora\u00e7\u00e3o e paisagismo.<\/p>\n

Quais s\u00e3o os objetivos dos hard services<\/em> e soft services<\/em>?<\/h2>\n

Os hard services<\/em> s\u00e3o focados nos equipamentos e nas instala\u00e7\u00f5es, enquanto os soft services<\/em> cuidam mais da parte humana do neg\u00f3cio. Isso faz com que cada uma dessas atividades cause impactos muito diferentes tanto no or\u00e7amento da empresa quanto no seu dia a dia.<\/p>\n

Resumidamente, podemos dizer que o objetivo dos hard services<\/em> \u00e9 prevenir que a produ\u00e7\u00e3o seja interrompida por problemas na estrutura da corpora\u00e7\u00e3o, como quedas de energia. Al\u00e9m disso, esses servi\u00e7os tamb\u00e9m visam a estender a vida \u00fatil das m\u00e1quinas e dos equipamentos, aumentando a economia e a seguran\u00e7a no trabalho.<\/p>\n

Como j\u00e1 dissemos acima, o objetivo dos soft services<\/em> \u00e9 elevar o conforto e o bem-estar dos clientes internos e externos de uma empresa. Embora essas atividades n\u00e3o causem efeitos imediatos no desempenho do neg\u00f3cio, investir nessa modalidade \u00e9 uma estrat\u00e9gia vision\u00e1ria. Afinal, colaboradores felizes trabalham mais, enquanto os clientes, quanto mais bem acolhidos se sentirem, mais vontade ter\u00e3o de comprar o seu produto.<\/p>\n

Agora que voc\u00ea j\u00e1 sabe a diferen\u00e7a entre hard services <\/em>e soft services<\/em> e tamb\u00e9m sabe como esses servi\u00e7os de facilities<\/em><\/a> podem ajudar a sua empresa, procure o quanto antes uma companhia especializada em gest\u00e3o de facilities<\/em><\/a>. Contratar uma prestadora de servi\u00e7os \u00e9 muito mais f\u00e1cil e rent\u00e1vel que treinar uma equipe pr\u00f3pria para realizar cada uma das atividades secund\u00e1rias da empresa.<\/p>\n

Gostou das nossas dicas? Gostaria de ler mais textos sobre gest\u00e3o de facilities<\/em>? Ent\u00e3o, assine j\u00e1 a nossa newsletter e receba mais conte\u00fados relevantes como este periodicamente.<\/p>\n","protected":false},"excerpt":{"rendered":"

Todo trabalho realizado em uma empresa pode ser dividido em atividade principal e em servi\u00e7os secund\u00e1rios. A primeira nada mais […]<\/p>\n","protected":false},"author":7,"featured_media":6121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[103,221],"tags":[],"class_list":["post-3142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conteudo","category-facilities"],"yoast_head":"\nConhe\u00e7a as diferen\u00e7as entre hard services e soft services - Exal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pontoteste.com.br\/exal\/hard-services-e-soft-services\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conhe\u00e7a as diferen\u00e7as entre hard services e soft services - Exal\" \/>\n<meta property=\"og:description\" content=\"Todo trabalho realizado em uma empresa pode ser dividido em atividade principal e em servi\u00e7os secund\u00e1rios. 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